MIPIM Asia Summit - FAQ

Registration
Hotel & Visa
Subscriptions & Privacy

I am having trouble registering online. Can you help?

You can register online here. 

For further assistance, contact [email protected].

What are the different methods of payment?

• Online Registration: You can register online and pay by credit card (AMEX, VISA or MASTERCARD) or wire transfer for total amounts above USD 400.
• Offline Registration: You can pay by credit card (AMEX, VISA or MASTERCARD) or wire transfer.

NOTE: For security reasons, we cannot accept any credit card data via email. Credit card information received by email will automatically be deleted and the contract destroyed.

What kind of information should I include on the wire document?

This information is important to enable us to easily identify your payment. Please include one of the following:

• Invoice number: You can find your invoice number on the top left of the invoice. Once registered, your invoice is automatically sent by email.
• Order ID number: If you register online, you will receive a registration confirmation where you can find your Order ID number. Please quote this number as reference when processing your wire transfer.
• I do not have any invoice number or Order ID number: In order to be able to recognize your payment, please mention your company name as filled in on the registration form, the name of the participants registered, and the event you registered for.

If you register online, please use the order ID number and total amount included in the confirmation email to generate the transfer first.

Should I send a copy of the bank transfer?

Yes, you will need to send a copy of the bank transfer as proof of payment to our Customer Service. Remember to include your company name, personal details and the event you are registering for.

Should I bring a copy of the bank transfer on-site?

If the paiement is done less than 7 days before the exhibition starting day, please bring a copy of the bank transfer as proof of payment.

If you would like your invoice to be billed and sent to a specific address or contact, please make sure to fill in the section “Billing address” and “Billing contact name” when registering.

When will I receive an invoice?

Once registered, your invoice and a copy are automatically sent by email to the company contact provided on the registration form or the billing contact (if provided).

I did not receive my invoice, can you resend it?

If you need a copy, please fill out the Customer Service Helpdesk Request Form. Remember to include your company name, personal details and the event you registered for.

What if my invoice contains a mistake?

Please fill out the Customer Service Helpdesk Request Form including your company name, personal details and the event you registered for. Please mention the exact information that needs to be amended.

Can I cancel, amend or replace a delegate registration?

You can transfer your MIPIM ASIA participant registration to a full-time employee of the same legal company and in the same country, at no extra charge.

To transfer or amend your delegate registration, please contact the admin of your company. He will have the option to do the transfer in his company “Hub”, in the section “your company badges”. For any assistance please. fill out the Customer Service Helpdesk Request Form. Explain the nature of your request, and don’t forget to include your company name, personal details and the event you’re attending.

Participants can collect their badge at:

• Registration desk located in the lobby of the Grand Hyatt Hotel upon presentation of a valid ID.

NOTE: You will only receive your badge if you have paid in full. Whether you have sent a photo or not you must bring valid ID to collect your badge.

How can I book a hotel for the event?

Book you room online at the Grand Hyatt Hong Kong at a preferential rate.

Hyatt Worldwide Reservations Centre – Hong Kong

Phone: 852 2584 7038

Fax: 852 2824 2077

E-mail: [email protected]

Do I need a VISA to attend and can you help in getting one?

Depending on your origin of departure, a visa may be required to enter Hong Kong. Please consult the Immigration Department of the Hong Kong SAR Government website to find out which documents are required for entry.

Should you need assistance to get a VISA, please fill out the Customer Service Helpdesk Request Form. Specify your request, company name, personal details and the event you registered for.

How do I unsubscribe to your communications?

This data is processed by RX France for the purposes of carrying out its contractual obligations: fulfilling request for information or content, registration for newsletter or promotional analysis and communications. Such data is stored for a maximum duration of 10 years.
You may exercise your right to access, obtain, correct and oppose the use of your personal data by writing to: privacy centre.
In case you are not satisfied by the answer to your request, you may enter a complaint to the French National Data Protection Authority (Commission Nationale Informatique et Libertés or CNIL).

How is RX Global taking measures to protect your private information?

It has come to our attention that certain companies have accessed the online database to obtain attendees’ email addresses. RX Global is not related in any way with these companies and is taking measures – including legal action – to stop their unsolicited emails. RX Global takes your privacy very seriously.

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